Sale Terms & Conditions

Please note the below Terms and Conditions for Sale Event(s)/Exchange Policy from June 5th – August 16th 2020.

• All products once sold cannot be returned for refunds. Only exchange will be allowed within 30 days from the date of purchase.
• All Products to be returned must be unused and in their original condition with all original tags and packaging intact and along with its original bill copy.
• Any used or defect caused in the hands of the customers is not valid for exchange. i.e. Products can only be exchanged if they are in an unused condition
• Customer need to raise the return request on the website & upon receiving the product back at warehouse, and after due verification of the product, customer will receive approval from us and which will be allowed by way of credit note/coupon code issued by Sara Suole Pvt. Ltd.
• A credit note/coupon code will be issued which is to be used to reorder the new products/size exchange as per the customer choice.
• Customers need to buy the product(s) from the website for equal or higher value of the credit note/coupon code. If the bill value is higher than the Credit note/coupon code value, customer will have to pay the differential amount while placing the order.
• Customers will get products at a Flat 50% discount on item tagged at 50% OFF and other discounts as per the discount % mentioned./li>
• There will be only one-month guarantee/warranty on the products purchased by the customer during the Sale Event(s).
• Delivery time for products sold during Sale can be delayed by 3-5 days than the normal delivery time taken to deliver the goods. This is also dependent on external factors such as climatic conditions, road/area closures, load at Delivery Partner’s end, etc. No refund will be provided in above scenario.
• Delivery Partner will attempt delivery multiple times to ensure that you receive the product. In case the Delivery Partner is still not able to delivery then the products will be sent back to our warehouse and credit note/coupon code will be issued to you.
• Credit note/coupon code will be valid for a period of 3 months from the date of issuance. Credit note/coupon code cannot be redeemed in a part.
• This return policy is not applicable for Socks and accessories
• For any queries/clarifications please whatsapp us on +91 9108817878 or email us at customercare@ruosh.com