Exchange, Returns and Refund Related
Ruosh.com Return Policy
At “RUOSH”, we are committed to customer delight and making online shopping a pleasant experience. All products are scrutinized for quality and size by our experts before dispatch. In the rare case that the ordered products are not up to mark and don't fit you right, there is absolutely no need to worry. You can place a return request in my orders section and the product will be picked-up within 5 working days.
To be eligible for return, the products should not be used, washed or dirty. The product must also be in its original undamaged “RUOSH” box with all tags attached. The return request should be initiated within 20 days of the delivery of the product.
The “RUOSH” Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product along with the Order number and registered phone number. You must email us about any damaged items in your shipment within 48 hours of receiving your order All the emails must be sent to email@example.com mentioning the order number and the problem with the product. The above-mentioned return policy will not be valid during Sale Event(s). Please check Sale T&C here
In case of online payment, refunds will be processed within 2-3 working days after the product has been successfully picked-up and will reflect back in your account in 5-7 working days. Please note refund timelines can vary depending on your bank cycle as well. In case of a COD order, please checkThe above-mentioned refund policy will not be valid during Sale Event(s). Please check Sale T&C here
I purchased from the store. What if I face a manufacturing defect?
At RUOSH, we stand by the quality of the product we offer to you. Extreme care is taken during the manufacturing process and each footwear is subjected to rigorous quality check norms. In the rare eventuality, if you find a manufacturing defect in the footwear purchased, we would be happy to repair/refinish, replace or exchange the footwear purchased in full MRP, so noticed within 365 days from the date of invoice. Exchange/ Replacement will be at the sole discretion of the company. Please write a mail to firstname.lastname@example.org with attached pics of defective product. Please read below to understand what qualifies as manufacturing defect
Manufacturing defects would mean the following only:
- Damaged Upper Material
- Broken / Damaged Sole or Heel
- Faulty Zippers or Buckles
Note:The manufacturing defect policy excludes external damages that has been caused intentionally / un-intentionally / improper usage like:
- Regular wear and tear due to daily usage
- Physical damage of upper or sole like Animal bites, Silencer burns, Exposure to sharp/blunt edges etc.
- Exposure to water/liquid
- Use of improper cleaning agents or methods
Can I buy a footwear on Ruosh.com and exchange in a Ruosh store?
No, As of now we don’t offer this option. You need to raise a return request for the existing product/s on Ruosh.com under “My Orders” section