Product Related

What is the durability of your shoes?

Durability of a shoe depends on the usage. In order to increase the durability, alternate day usage is recommended along with usage of shoe creams, shoe tree & shoe horn. To know more about leather care instructions, click here.

What kind of leathers do you use?

Specific information on the leather used for a product, the treatment and how to care for the product is included with the purchase of the product. If you have any further queries about the material used for a particular product, please contact us with the product name and we will furnish additional information.

Do all your shoes have leather soles?

No, our range of shoes have a variety of soles, which include leather soles, PU, TPU, EVA, and TPR soles.

Can everybody wear leather soles?

Everybody can wear shoes with leather soles. However, if you are not used to wearing leather soles, you might find the sole comparatively stiffer than other shoes. It is recommended that initially, you wear them 5 to 7 times on alternate days until you get used to them or break into the shoes.

What care should I take while wearing leather soles?

While leather soles are extremely sleek, classic & elegant, they are not slip-resistant. If you are not used to wearing leather soles, you should wear them 5 to 7 times on alternate days until you get used to them. Leather soles need to be kept away from water.

I have worn the shoes only once and there are wrinkles. Why is that so?

It’s completely natural for genuine leather to wrinkle and develop creases on usage. Depending on the type of shoe, leather creases more or less.

I bought a shoe whose color seems to be fading now. Why is that happening?

It's not color fading but leather weathering, which is natural and happens with continuous usage. It’s likely to happen in the area where the shoe flexes. This can be maintained by using appropriate shoe cream or waxes to match the color of the leather.This normally occurs in shoes which are hand tamponated where shoes are hand painted using organic dyes by expert craftsmen.

What is the use of a shoe horn?

Usage of shoe horn adds to the life of the shoe. Depending on the length of the shoe horn, it also helps you wear the shoes more easily while standing. It protects the quarter (back area) of the shoe from getting damaged.

How to reduce creases on leather?

Shoe tree reduces the chances of leather wrinkling or creasing which in turn retains the original shape of the shoe. It also increases the life span of the shoe by absorbing the moisture generated from perspiration unto itself and not into the lining of the shoe.

RUOSH shoe tree is made from premium cedar wood and the powerful aroma of cedar keeps shoe odours at bay. It has springs that allow to compress and take the shape of the shoe.

Does wearing my leather shoes in the rain ruin the leather?

Leather and water don’t go well together. Hence, it’s recommended that any leather shoe/ accessory be kept away from water.

What should I do if my leather shoes get wet?

If it gets wet, insert a shoe tree inside the shoe and dry them naturally. If it is soaked wet, remove the excessive water from the leather by stuffing the paper. Repeat this process until the paper comes out dry. Insert a shoe tree and let it dry naturally. Remember not to use artificial techniques like hot blowers to dry the leather.

Do you undertake repairs?

We do undertake repairs in case of any manufacturing defect. For more details kindly write us to customercare@ruosh.com.

Do RUOSH shoes come with any warranty?

RUOSH shoes bought at full MRP come with 90 days warranty. For shoes bought on any promotions or discount, 30 days warranty is applicable from the date of purchase.

Do you take custom-fit orders?

If it gets wet, insert a shoe tree inside the shoe and dry them naturally. If it is soaked wet, remove the excessive water from the leather by stuffing the paper. Repeat this process until the paper comes out dry. Insert a shoe tree and let it dry naturally. Remember not to use artificial techniques like hot blowers to dry the leather.

What kind of socks are recommended for pairing with tan and black shoes?

Sock colour should be closest to that of your trousers. Read more about thumb rules of pairing here. We sell a range of socks which you can buy from any of our stores.

I have a wide foot, do you sell shoes suited for wide foot?

We have styles suited to wide feet. You can visit any of our stores and ask our store staff for assistance. Incase if you want to purchase shoes from our website kindly WhatsApp +91 9108817878 us for further assistance.

What are the available sizes of shoes and how do I find out the right fit?

Our sizing grid, which is the basis of shoe fitting is designed to fit as many individuals as possible. We primarily follow the French sizing system, which allows lesser dimensional variation from one size to the other. For RUOSH, We provide a range of 6 sizes in each style. This compact size grid will help you understand the available sizes:

I have a high in-step, what kind of shoes should I wear?

In formals/ work wear, derby construction is more suited for people with high instep. A broader toe cap is also recommended. We have a wide variety of derby & broad toe cap shoes. Please do visit our stores to check the range.