Frequently Asked Questions

Still need help
  • FAQ's

FAQ's

  • Can I modify or cancel my order after placing it?
  • How do I choose the right size while shopping online?
  • Can I return or exchange my shoes if they don’t fit?
  • How will I know when my order has been shipped?
  • Do you offer gift cards or gift wrapping?
  • The product I want is out of stock. What can I do?
  • Why are there slight color or finish differences in the shoes?
  • How can I ensure my RUOSH leather shoes last longer?
  • Do you repair shoes?
  • Do RUOSH shoes come with a warranty?
  • I have wide feet. Do you offer styles suitable for me?
  • What kind of shoes are recommended for high insteps?
  • What sizes are available, and how are they measured?
  • Is it safe to shop on ruosh.com?