Return & Refund Policy
At RUOSH, customer satisfaction is at the heart of everything we do. Each pair of footwear is thoroughly inspected for quality and size accuracy before dispatch. However, if the product you receive does not meet your expectations or does not fit well, you can initiate a return with ease.
How to Request a Return?
You may place a return request through the “My Orders” section on our website within 15 days of receiving your order.
- Once we receive your request, our Care Team will review and approve it.
- After approval, a return pick-up will be scheduled within 5 working days.
Important: To be eligible for a return, the product must be:
- Unused and unwashed
- In its original packaging with the RUOSH box and tags intact
- Free from any damage or signs of wear
Returns that do not meet these criteria will not be accepted and will be discarded without refund.
Damaged Product Policy
If your product arrives damaged, please follow these steps:
- Email us at customercare@ruosh.com within 48 hours of receiving your order.
- Include your order number, registered phone number, and clear photos of the damaged product.
- Our team will review the issue and arrange for a return if applicable.
Refund Process
Once the returned product reaches our warehouse and passes the quality check, a refund will be initiated to your original payment method within 5–7 business days.
For Cash on Delivery (COD) orders:
- You will receive a secure link via CASHGRAM on your registered email and phone number.
- You can choose your preferred account to receive the refund.
- Refunds to third-party accounts are not permitted. The account name must match the name on your RUOSH order.
Please Note
- Products showing signs of use, damage, or missing original packaging will not be eligible for refund and will not be returned to the customer.
- We do not offer exchanges or returns via any offline location or store.
At RUOSH, customer satisfaction is at the heart of everything we do. Each pair of footwear is thoroughly inspected for quality and size accuracy before dispatch. However, if the product you receive does not meet your expectations or does not fit well, you can initiate a return with ease.
How to Request a Return?
You may place a return request through the “My Orders” section on our website within 15 days of receiving your order.
- Once we receive your request, our Care Team will review and approve it.
- After approval, a return pick-up will be scheduled within 5 working days.
Important: To be eligible for a return, the product must be:
- Unused and unwashed
- In its original packaging with the RUOSH box and tags intact
- Free from any damage or signs of wear
Returns that do not meet these criteria will not be accepted and will be discarded without refund.
Damaged Product Policy
If your product arrives damaged, please follow these steps:
- Email us at customercare@ruosh.com within 48 hours of receiving your order.
- Include your order number, registered phone number, and clear photos of the damaged product.
- Our team will review the issue and arrange for a return if applicable.
Refund Process
Once the returned product reaches our warehouse and passes the quality check, a refund will be initiated to your original payment method within 5–7 business days.
For Cash on Delivery (COD) orders:
- You will receive a secure link via CASHGRAM on your registered email and phone number.
- You can choose your preferred account to receive the refund.
- Refunds to third-party accounts are not permitted. The account name must match the name on your RUOSH order.
Please Note
- Products showing signs of use, damage, or missing original packaging will not be eligible for refund and will not be returned to the customer.
- We do not offer exchanges or returns via any offline location or store.